Privacy Policy
1. Introduction
Big Hope Medicare respects your privacy and is committed to protecting your personal and medical information. This Privacy Policy explains how we collect, use, store, and share your information when you use our website or services.
2. Information We Collect
We are located in Gurgaon, India. Submitting your personal data via this website or the platform will transfer your personal data to us. We will process transferred personal data pursuant to India and the EU-US. We may transfer your personal data to third parties, as described in Sharing Collected Information, pursuant to the onward transfer principles of the IT rules and regulations for data privacy. We use these third-parties to perform certain functions offered as part of our products and services, e.g. data centre hosting services, CRM Management, Group Email Services, SaaS survey solutions and SaaS IT service management software. These providers all certify compliance with the latest data privacy rules and regulations and are restricted from direct access to your personal data but, if necessary, may be granted access to your personal data only to the extent necessary to permit them to perform their contracted services. They are bound by confidentiality agreements and are restricted from using the personal data for other purposes.
Personal Information
- Full name
- Phone number
- Email address
- Nationality
- Passport details
- Address
Medical Information
- Medical reports
- Diagnostic records
- Treatment history
- Prescriptions
- Imaging scans
Technical Information
- IP address
- Browser type
- Device information
- Website usage data
3. How We Use Information
Your information may be used for:
- Coordinating medical consultations
- Sharing reports with hospitals/doctors
- Visa assistance
- Appointment scheduling
- Customer support
- Improving website experience
- Marketing communication (with consent)
4. Sharing of Information
We may share information with:
- Hospitals and doctors
- Diagnostic centers
- Visa service providers
- Travel partners
- Government authorities when legally required
We do not sell your personal information to third parties.
5. Data Security
We implement reasonable technical and organizational measures to protect your information from:
- Unauthorized access
- Misuse
- Loss
- Disclosure
However, no digital transmission or storage system can be guaranteed as 100% secure.
6. International Data Transfers
As part of medical tourism services, your information may be transferred across countries for treatment coordination purposes. By using our services, you consent to such transfers where necessary.
7. Cookies
Our website may use cookies and analytics tools to improve user experience and website performance. Users may disable cookies through browser settings.
8. Patient Consent
By submitting medical reports or personal information, you consent to:
- Review of documents by partner hospitals/doctors
- Communication regarding treatment options
- Coordination related to your medical journey
9. Retention of Data
We may retain records for operational, legal, medical coordination, or compliance purposes for a reasonable duration.
We retain your personal data until data is requested to be purged from our systems by you or an authorized member of your organization. We may purge the data at our discretion for the maintenance and upkeep of our systems.
10. Your Rights
Depending on applicable laws, users may request:
- Access to their data
- Correction of inaccurate information
- Deletion of personal data
- Withdrawal of consent
Requests may be submitted through official contact channels.
11. Third-Party Links
Our website may contain links to third-party websites. Big Hope Medicare is not responsible for the privacy practices or content of external websites.
The website contains links to other websites. We are not responsible for the privacy policies of third party websites or such site operators’ actions including the collection or use of your personal data.
12. Changes to Privacy Policy
We may update this Privacy Policy periodically. Updated versions will be published on our website with revised effective dates.
13. Changes to this notice
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
14. Access to your personal data
If you use this website, upon request, Vaidam Health will grant you access to your personal data and allow you to correct, amend or delete information that is demonstrated to be inaccurate or incomplete. See Contact Us details on our website. If you are a platform user, we depend on you to update and correct your personal data to the extent necessary for the purposes for which that data was collected, such as contact information you provide to us so that we can provide you with invoicing information.
Your rights
You are entitled to have any inadequate, incomplete or incorrect personal data corrected (that is, rectified). You also have the right to request access to your personal data (including receiving a copy thereof). If we ever process your personal data, with the lawful grounds of your consent, you have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal. Furthermore, you are entitled to have your personal data erased under certain circumstances.
You also have the right to lodge a complaint with the supervisory authority of your habitual residence, place of work or place of alleged infringement, if you consider that the processing of your personal data infringes an applicable law. You may contact us if you wish to exercise any of your rights in respect of your personal data processed by this website or the platform. Contact Us for any further information.
16. Contact Information
For privacy or legal concerns, users may contact:
Big Hope Medicare
Delhi, India
Email: info@bighopemedicare.com
Website: www.bighopemedicare.com
