Terms & Conditions
1. Introduction
Welcome to Big Hope Medicare. By accessing our website, services, or communicating with our team, you agree to comply with and be bound by these Terms & Conditions.
Big Hope Medicare acts as a medical tourism facilitation company that assists patients in connecting with hospitals, doctors, diagnostic centers, wellness providers, and travel-related services. We do not provide direct medical treatment, diagnosis, or emergency healthcare services.
2. Services Offered
Big Hope Medicare may provide assistance including:
- Hospital and doctor coordination
- Medical opinion arrangements
- Treatment package assistance
- Visa invitation support
- Travel and accommodation coordination
- Airport pickup arrangements
- Interpreter assistance
- Post-treatment follow-up support
All medical decisions remain solely between the patient and the treating hospital/doctor.
3. Medical Disclaimer
Big Hope Medicare is not a hospital, clinic, or licensed healthcare provider. We do not:
- Guarantee treatment success
- Provide medical diagnosis
- Prescribe medicines
- Replace professional medical advice
All treatment outcomes, complications, risks, recovery timelines, and medical decisions are the responsibility of the treating healthcare provider and the patient.
Patients are advised to independently verify all medical information before proceeding with treatment.
4. Accuracy of Information
Patients must provide accurate and complete medical records, reports, history, passport details, and other required information.
Big Hope Medicare shall not be responsible for:
- Incorrect medical assessments caused by incomplete information
- Delays due to missing documents
- Visa rejection
- Travel restrictions
- Treatment denial by hospitals
5. Payments & Refunds
Treatment costs are estimated based on preliminary medical reports and may change after physical examination or additional investigations.
Payments made to hospitals, hotels, airlines, or third-party service providers may be subject to their individual refund policies.
Big Hope Medicare is not liable for:
- Currency fluctuations
- Banking charges
- Refund delays caused by third parties
- Additional medical expenses arising during treatment
Service charges paid to Big Hope Medicare may be non-refundable once services have commenced.
6. Third-Party Services
We may coordinate with:
- Hospitals
- Hotels
- Transport providers
- Visa consultants
- Insurance companies
- Translators
Big Hope Medicare is not responsible for the acts, negligence, delays, or service quality of third-party providers.
7. Travel & Visa Responsibility
Visa approval is solely at the discretion of the respective embassy or government authority.
Patients are responsible for:
- Maintaining valid passports
- Obtaining required visas
- Travel insurance
- Compliance with immigration laws
Big Hope Medicare does not guarantee visa approval.
8. Limitation of Liability
To the maximum extent permitted by law, Big Hope Medicare shall not be liable for:
- Medical complications
- Treatment failure
- Death or injury
- Loss of income
- Emotional distress
- Travel disruptions
- Delays or cancellations
- Indirect or consequential damages
Our role is limited to facilitation and coordination services.
9. Intellectual Property
All content on the website including:
- Logos
- Text
- Graphics
- Videos
- Branding
- Designs
is the property of Big Hope Medicare and may not be copied, reproduced, or distributed without written permission.
10. Privacy
Your use of our services is also governed by our Privacy Policy.
11. Governing Law
These Terms & Conditions shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts located in Delhi, India.
12. Changes to Terms
Big Hope Medicare reserves the right to modify these Terms & Conditions at any time without prior notice. Continued use of our services constitutes acceptance of updated terms.
